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Salon Ettiquitte


By making a booking with Luxe Ayr you agree to the following terms. 


Booking Cancellation Policy

At Luxe Ayr we value your time and needs and take special care to ensure that the appointments you book are reserved specifically for you. While we understand that unforeseen circumstances can prevent you making your appointment time, no-shows, or last-minute cancellations greatly affect our business and staff.  Please ensure that any cancellations or changes are made 48hrs before your scheduled appointment


For any bookings longer than 1hr we may ask that all/new clients pay a 50% deposit fee. 


This deposit fee will be deducted from your final amount payable by you at the end of your appointment.

We will be unable to return your deposit if: 

  1. you do not cancel your appointment within 48hrs

  2. you do not show up to your scheduled appointment 

  3. you are more than 20 minutes late for your scheduled appointment


Any cancellations made 48hrs before your scheduled appointment can be rescheduled and your booking deposit can be transferred to your new time. 


Arrival Time

We recommend arriving for your appointment 10min early to ensure you don’t miss out on any of your scheduled appointment time.



We require payment at the completion of your appointment. We accept cash,, eftpos, credit card, after pay and salon pay. Some payment methods may incur an additional surcharge.

Prices are subject to change without notice and we reserve the right to discontinue a service at any time. We will notify you of any change in service if you have already booked an appointment and will work with you to find a solution.

Gift Cards 

  • Gift cards are valid for 3yrs and cannot be redeemed after that date. 

  • If you are the recipient or purchaser of a charity gift card (that is, a gift voucher which we have donated to a charity for them to raffle or auction) the expiry date is the date that is nominated on the card. 

  • We are not responsible for any lost or stolen gift cards nor are we responsible for replacing any lost or stolen gift cards. 

  • Gift cards are non-refundable and cannot be exchanged for cash.

  • Gift cards are subject to any limitations which are expressly stated at the time of purchase



If you have not had a colour previously or have experienced any sensitivity or reactions from previous colour we recommend a sensitivity test prior to your colour appointment. Please book this 48 hours prior to your colour. Our hairdressers will provide professional colour using due care and skill. However, for outstanding results to continue, how you treat your hair is important. We cannot guarantee lasting results if you use unsuitable hair products or swim regularly.  Please avoid wearing white or high-collared tops. We take the utmost care when colouring, however, we prefer to prevent any damage to garments during colouring and rinsing. 


Booking Confirmations

We will send you a confirmation text/email within 72hrs of your appointment time. We ask that you respond to this message to confirm your appointment. Failure to do so may result in us cancelling appointment, which may mean you lose your deposit (if one is required).


We respect your personal information. Please see our privacy policy to better understand how we treat and store your personal information. 



There may be occasions where we ask to take a photo or video recording of you.  If you agree that we may take your photo or record you, you agree that we  may use it for promotional and marketing purposes on our social media accounts and website or for industry competitions. You release us from any liability for any infringement of any of your rights arising from the use of the photographs or video recordings. 

Other Etiquette Points

We strive to create a relaxing environment. Please put your phone on silent and respect everyone’s enjoyment of the salon. If you do need to make a call, please let your hairdresser know.   


Children are welcome but please bring something that they can entertain themselves with so that all clients can feel comfortable and relaxed in the salon. 


Refunds and Liability

Given the nature of the services, we do not offer refunds for change of mind, so please choose your service carefully.


We pride ourselves on delivering quality services. However, while we take every effort to ensure you receive the best possible outcome, there are some occasions where you may feel as though the results did not meet your expectations. If you are not satisfied with your results, we encourage you to contact us promptly after your appointment so we can help you to resolve your issue.


Certain laws such as the Australian Consumer Law contain guarantees that protect the purchasers of goods and services in certain circumstances (“non excludable consumer guarantees”). Nothing in these terms alters any protection available to you under the Australian Consumer Law.


Our liability to you under these terms, or a breach of any non-excludable consumer guarantee is limited, at our option, to resupplying the goods or re-performing the services or the cost of resupplying the goods or performing the affected part of the services again.  Where the Australian Consumer Law applies and there is a major failure in the goods or services, we will provide you with another remedy as required by the Australian Consumer Law.  To the extent permitted by law, we will not be responsible for any consequential or indirect loss suffered by you in connection with the receipt of the goods or services.  

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